Question 1

What is Xavuren Hosting?

Accepted Answer

Xavuren Hosting is a Kerala-based hosting company providing affordable and reliable hosting services worldwide. We specialize in Discord bot hosting, VPS hosting, Minecraft server hosting, web hosting, and custom development services with 24/7 support.

Question 2

Do you provide 24/7 customer support?

Accepted Answer

Yes! We provide 24/7 customer support through Discord and email. Our support team is always ready to help you with any technical issues or questions you may have.

Question 3

What payment methods do you accept?

Accepted Answer

We accept various payment methods including UPI, bank transfers, credit/debit cards, and digital wallets. International customers can pay via PayPal and other international payment gateways.

Question 4

Do you offer refunds?

Accepted Answer

Yes, we offer a 7-day money-back guarantee for all new hosting plans. If you're not satisfied with our service within the first 7 days, we'll provide a full refund.

Question 5

What is Discord bot hosting and why do I need it?

Accepted Answer

Discord bot hosting allows your Discord bot to run 24/7 without keeping your computer on. Our hosting ensures your bot stays online with reliable uptime, fast response times, and professional support.

Question 6

What's included in the ₹39/month Starter plan?

Accepted Answer

The Starter plan includes 512MB RAM, 1GB SSD storage, 1 vCore CPU, 24/7 support, and free setup. It's perfect for small Discord bots with basic functionality.

Question 7

Can I upgrade my Discord bot hosting plan later?

Accepted Answer

Absolutely! You can upgrade your plan at any time. We'll help you migrate your bot to the new plan with zero downtime and pro-rated billing.

Question 8

Do you support all Discord bot frameworks?

Accepted Answer

Yes, we support all popular Discord bot frameworks including Discord.js, Discord.py, JDA, Hikari, and many others. Our servers support Node.js, Python, Java, and more.

Question 9

Is there a setup fee for Discord bot hosting?

Accepted Answer

No! All our Discord bot hosting plans include free setup. Our team will help you deploy your bot at no additional cost.

Question 10

What Minecraft server versions do you support?

Accepted Answer

We support all Minecraft versions from legacy to the latest releases, including Java Edition, Bedrock Edition, Paper, Spigot, Forge, Fabric, and custom modpacks.

Question 11

What's the difference between your Minecraft hosting plans?

Accepted Answer

Plans differ in RAM allocation (1GB to 48GB), storage (5GB to 180GB), and performance. Higher plans can handle more players and complex plugins/mods. All plans include unlimited players, plugin support, and DDoS protection.

Question 12

Do you provide automatic backups for Minecraft servers?

Accepted Answer

Yes! We provide automatic daily backups for all Minecraft hosting plans. You can also create manual backups anytime through our control panel.

Question 13

Can I install plugins and mods on my Minecraft server?

Accepted Answer

Absolutely! All our Minecraft plans support plugins and mods. We provide one-click installation for popular plugins and full FTP access for custom modifications.

Question 14

How many players can join my Minecraft server?

Accepted Answer

All our Minecraft plans support unlimited players. However, the actual number depends on your server's RAM and the complexity of plugins/mods you're running.

Question 15

What's the difference between Budget VPS and Premium VPS?

Accepted Answer

Budget VPS (₹800-₹3,199/month) are located in Mumbai with AMD EPYC processors. Premium VPS (₹449-₹1,949/month) offer multiple global locations including Europe, North America, and Asia with Intel processors.

Question 16

Do I get full root access with VPS hosting?

Accepted Answer

Yes! All our VPS plans come with full root access, allowing you to install any software, configure settings, and have complete control over your server environment.

Question 17

What operating systems can I install on my VPS?

Accepted Answer

We support various Linux distributions including Ubuntu, CentOS, Debian, Fedora, and more. Windows Server is also available upon request for certain plans.

Question 18

Is DDoS protection included with VPS hosting?

Accepted Answer

Yes! All our VPS plans include advanced DDoS protection to keep your server secure and online even during attacks.

Question 19

Can I upgrade my VPS resources later?

Accepted Answer

Yes, you can easily upgrade your VPS plan at any time. Upgrades are typically processed within a few hours with minimal downtime. But this not applicable in all plans.

Question 20

What is SAMP hosting?

Accepted Answer

SAMP (San Andreas Multiplayer) hosting allows you to run your own GTA San Andreas multiplayer server. Our SAMP plans include PHPMYADMIN access and are optimized for SA-MP gameplay.

Question 21

Do you provide PHPMYADMIN with SAMP hosting?

Accepted Answer

Yes! All our SAMP hosting plans include PHPMYADMIN access for easy database management of your server's player data, statistics, and game information.

Question 22

How many players can join my SAMP server?

Accepted Answer

Our SAMP plans support 50 to unlimited players depending on the plan you choose. The Street plan supports 50 players, Grove Street supports 100 players, and Los Santos supports unlimited players.

Question 23

Is there any setup fee for SAMP hosting?

Accepted Answer

No! All our SAMP hosting plans come with zero setup fees. We'll help you get your server running without any additional charges.

Question 24

What's included in web hosting plans?

Accepted Answer

Our web hosting plans include SSD storage, free SSL certificates, 99.9% uptime guarantee, Pterodactyl panel access, email accounts, and 24/7 support. Plans range from ₹59 to ₹169/month.

Question 25

Do you provide free SSL certificates?

Accepted Answer

Yes! All our web hosting plans include free SSL certificates to secure your website and improve search engine rankings.

Question 26

Can I host multiple websites on one plan?

Accepted Answer

Our Plus plan (₹89/month) supports 2 websites, and our Premium plan (₹169/month) supports 3 websites. The Basic plan supports 1 website.

Question 27

What programming languages do you support?

Accepted Answer

We support PHP, Python, Node.js, HTML, CSS, JavaScript, and more. Our servers also support popular CMS platforms like WordPress, Joomla, and Drupal.

Question 28

What custom services do you offer?

Accepted Answer

We offer custom Discord bot development (₹499), AI chatbot development (₹599), and web development services (₹799). All custom services include ongoing support and updates.

Question 29

How long does custom development take?

Accepted Answer

Development time varies based on complexity. Simple Discord bots take 3-5 days, AI chatbots take 5-7 days, and websites take 7-14 days. We'll provide a detailed timeline during consultation.

Question 30

Do you provide source code for custom projects?

Accepted Answer

No! You'll Not receive source code.

Question 31

Is hosting included with web development services?

Accepted Answer

Yes! Our web development service (₹799) includes free hosting for 1 year, making it a complete solution for your online presence.

Question 32

What are your server specifications?

Accepted Answer

We use high-performance servers with AMD EPYC and Intel processors, DDR4 ECC RAM, NVMe SSD storage, and enterprise-grade network infrastructure for optimal performance.

Question 33

What is your uptime guarantee?

Accepted Answer

We provide a 99.9% uptime guarantee across all our hosting services. If we fail to meet this guarantee, you'll receive service credits.

Question 34

Do you provide server monitoring?

Accepted Answer

Yes! We provide 24/7 server monitoring to ensure your services are always running smoothly. Our team is alerted immediately if any issues arise.

Question 35

How do you handle data backups?

Accepted Answer

We perform automatic daily backups for all hosting services. Backups are stored in multiple locations to ensure data security and quick recovery if needed.

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